Feedback & Complaints - Creative Spirit Arts Therapy

If you have a concern or complaint about your current NDIS support or services provided by Creative Spirit Arts Therapy, it’s important to talk about it. Fill out this complaint form below and we will respond to you within 3 business days.

A complaint may be made on an anonymous basis. You can make an anonymous complaint:

(a) by calling us on on 0415809892 and stating that you wish to make an anonymous complaint (so we don’t ask you to identify yourself); or

(b) by filling out this Feedback and Complaints Form and selecting "I wish to remain anonymous" and your personal details will not be requested; or

(c) print our this form and do not include your name or other other contact details in the table below as these may identify you and post it to 155 Lawrence Rd, Mount Waverley VIC 3149.

Today's Date(Required)

I wish to remain anonymous

Yes

First name(Required)

Last name(Required)

Phone(Required)

Email(Required)

I am a(Required)

Client

Family member or friend

Advocate

Career

Staff Member

Other

Are you making this complaint on behalf of a person with disability?(Required)

Yes

Do you require any help with communication or any other form of support? e.g Interpreter?(Required)

Yes

Please provide details of the help you need.(Required)

4. Please provide details of your complaint.(Required)

If you wish to attach a file to include more information you can do that here.

Accepted file types: pdf, doc, docx, Max. file size: 1 GB.

Agreement(Required)

I agree that the information included in this Feedback and Complaints Form is true and correct:

Rights to access advocates

You may seek support from family, a friend or an independent advocate in making a complaint. If you require an advocate or representative, please let us know and we would be pleased to cooperate with, and facilitate arrangements for, advocates (including independent advocates) and other representatives.

How to make a complaint to the NDIS Commission

A complaint can be made to the NDIS Commission by:

Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service and ask for 1800 035 544.
Visiting https://www.ndiscommission.gov.au/about/complaints and completing a complaint contact form.

The NDIS Commission can take complaints about:

services or supports that were not provided in a safe and respectful way
services and supports that were not delivered to an appropriate standard
You can make a complaint to the NDIS Commission on an anonymous basis.

More information

Fact sheet: How to make a complaint
Video: Understanding complaints

The NDIS Complaints Management Resolution Guidance provides more detailed information about the NDIS Commission’s complaints process.

Name

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